As your broker, we manage the claims process on your behalf — liaising directly with insurers and hospitals so you get the right support at the right time, with worldwide direct hospital payment where applicable.
Every policy and insurer has its own specific requirements, but the process with AG Cambodia generally follows these steps.
Call our office, message us on Telegram, or email your account handler directly. For medical emergencies, our team can coordinate directly with the hospital.
We check your policy terms and guide you on what is covered, what documentation is needed, and whether direct billing is available at your hospital or garage.
Typically this includes invoices, medical reports, police reports (for vehicle claims), or repair estimates. We help you gather the right paperwork the first time.
As your broker, we work for you — not the insurance company — following up on your behalf until the claim is settled.
Depending on your policy, this may mean direct payment to the hospital or provider, or reimbursement to you. We keep you updated at every stage.
Liaising with a broker ensures you have the right cover at the right price, and real-time support when you have claims.
A local call gets you a real person, not a call centre overseas.
Access to trusted medical and insurance networks across the region and beyond.
Where policies allow, we coordinate direct billing so you're not out of pocket.
As your broker, our job is to advocate for you throughout the process.
Two decades of navigating local insurers, hospitals, and repair networks.
Our office is located within the Himawari Hotel compound on Sisowath Quay. Regular hours are Monday to Friday, 9am to 6pm.